About Telescope Casual
Telescope has stood the test of time. Collections like Gardenella have been around for nearly 30 years, and Director Chairs are still very popular. Our powder-coated frames and replaceable straps and slings are often imitated, but with Telescope’s high-quality craftsmanship and customer warranty, you won’t find a better value.
Telescope’s Collections Include:
- Cast Aluminum Collections
- Cushion Collections
- Sling Collections
- Strap Collections
- Director Chair Collections
- Beach Chairs & Folding Leisure Furniture
- Market & Drape Umbrellas
- Table Collections
- Accessory Items
Shaping the future of outdoor furniture design, we at Telescope are striving to remain an industry leader in quality control, innovations, unsurpassed customer service, education, and employee/dealer support, today and for the next 100 years.
Telescope Casual Furniture Warranty
If your Telescope powder coated frame fails structurally during normal usage within 15 years from the date of purchase, Telescope will repair, refinish or replace the frame without charge, parts and labor included. (In the case of discontinued models or finishes, we will replace the item with the closest comparable current model.) The finish is warranted against peeling, cracking or blistering for a period of 3 years from the date of purchase. Not included in our "powder coat" warranty are table tops, umbrellas, terrace shells and market bases, wood furniture, cushions, slings and folding aluminum furniture. These products are warranted for one year to be free of manufacturing defects. Our steel market bases, if not properly maintained, will rust if the finish is scratched through to the metal. If this occurs, it must be touched up with an acrylic based paint.The wicker fiber featured in our Savona Wicker Collection is warranted by the fiber manufacturer for 3 years from the date of purchase. The natural weathering of wood finishes, breakage of glass, fading, staining and mildewing of fabrics, slings and strapping or the compression of cushion fillings and the rusting of market bases are not covered under warranty.
This warranty does not cover the failure of furniture that, in Telescope's opinion, was caused by acts of God, accident, neglect, improper shipping or handling or by unreasonable or abusive use, and is void if our care and maintenance instructions were not properly followed.
Furniture used in a commercial setting is not warranted unless it is specifically designated for commercial use as noted by a CQ (commercial quality) in our price index, in which case it is warranted from either one or five years from the date of purchase. Furniture stored outside or in other cold storage should be drained of any water. If allowed to freeze inside the furniture, water can damage the tubing. Such damage is not covered under our product warranty. No returns will be accepted by our factory without prior written authorization from our Customer Service Department. After authorization is received your furniture must be returned to the factory in proper packaging, freight prepaid. This warranty applies only to furniture manufactured by Telescope Casual Furniture, Inc., after September 1, 1986 and is limited to 15 years from the date of purchase. This warranty is in lieu of any other warranty, expressed or implied by law. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
NOTE: This is a special-order item. As such, orders for this item cannot be cancelled once placed. To ensure your satisfaction, please call us with any questions you have prior to ordering.
We Now Ship to Canada!
Ships to Canada
